Returns & Refunds
28 day return period
If you would like to return an item please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.
You can contact us by completing the form on our contact us page.
Returning your items
You cannot return the following unless they are damaged or faulty.
- Any type of personalised products
- Made-to-measure products
- Product given for free or part of a promotion.
Please note, this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.
Where do I send returns?
Once you’ve told us about returning your items, please post them to:
15 Oxford Court
Granby Industrial Estate
Unfortunately, we cannot pay the costs of returning your items, and will not be liable for any damages caused in the post. These terms do not apply to faulty or damaged goods.
Make sure that any items you return are securely packaged. We recommend you send all returned items by ‘Signed for’ or ‘Tracked’ delivery.
How long will it take to process my refund?
We aim to process your refund within 24 hours of receiving the returned goods. However, it can take up to 14 days for you to receive the refund, which will be made by the payment method you used to pay for the goods. Once you’ve told us that you are returning the goods, you have a legal duty to keep them in a good condition and return them at your expense.
We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the full cost of the goods if the loss in value is the result of unnecessary handling by you. The extent to which you can handle goods is the same as it would be if you were assessing them in a shop before buying them.
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund the full amount you paid for the goods, including the basic delivery charge, within 14 days of you telling our Customer Care team about the return or providing proof that you have returned the goods, whichever is earlier.