Refund policy

At stika.co LTD, the majority of our products are personalised and made to order specifically for each customer. As a result, our returns policy differs from that of standard, non-personalised products.

Personalised Products

Due to the bespoke nature of personalised products, we are unable to accept returns or offer refunds for items that have been correctly produced in accordance with your order.

Please ensure that all spelling, artwork, colours and personalisation details are correct before completing your purchase. Our live product visualiser is provided to help you preview your design before placing your order.

Order Preview

Our live product visualiser allows you to preview your design before completing your purchase. It is the customer's responsibility to ensure that all text, spelling, colours and uploaded artwork are correct before placing an order. Once production has commenced, we cannot accept responsibility for errors that were visible in the preview at the time of ordering.

Changes to Your Order

If you need to make changes after placing your order, please contact us as soon as possible by email.

We will do our best to accommodate changes requested within 15 minutes of placing the order, or at any time before your order has been marked as dispatched. Once production has started, we cannot guarantee that amendments or cancellations will be possible.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains a manufacturing fault, or has been produced incorrectly due to an error on our part, please contact us as soon as possible by emailing artwork@stika.co.

Please include:

- Your order number

- A description of the issue

- Clear photographs showing the problem

Once we have assessed the information provided, we will advise whether a replacement or refund is appropriate. We reserve the right to request the return of the original item where necessary.

Non-Personalised Products

Unused, non-personalised products may be returned within 30 days of delivery, provided they are returned in their original condition and packaging. Return postage costs are the responsibility of the customer unless the item is faulty or supplied in error.

Printing & Colour Variations

Whilst every effort is made to accurately reproduce colours and designs, slight variations in print colour, positioning and appearance may occur due to different materials, production methods and screen settings. These minor variations are not considered defects.

Artwork Responsibility

By placing an order, you confirm that you have the necessary rights or permission to use any logos, artwork, trademarks or images supplied for printing. Stika accepts no responsibility for copyright or intellectual property infringements arising from customer-provided artwork.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: artwork@stika.co

We are always happy to help and will work with you to resolve any genuine issues as quickly as possible.