Refund policy
At stika.co LTD, many of our products are personalised or made to order specifically for each customer. This policy explains the different return terms for non-personalised and personalised products.
Returns for Non-Personalised Products
You may return an unused, non-personalised product within 30 days of delivery for any reason, including if you have changed your mind.
To qualify for a return, the product must be:
- Unused and in its original condition
- Returned in its original packaging, where applicable
- Sent back within 30 days of delivery
To arrange a return, please email artwork@stika.co with your order number and the product you wish to return. We will provide the appropriate return instructions and return address.
Customers are responsible for return postage costs when returning a non-defective product. We do not charge a restocking fee.
Once the returned product has been received and inspected, we will process the refund to the original payment method within two business days. Your bank or payment provider may require additional time to credit the funds to your account.
Personalised and Made-to-Order Products
Products that have been personalised, customised or made to your specifications cannot be returned because you have changed your mind.
This exclusion does not affect your rights if the product is damaged, faulty or has been produced incorrectly due to an error on our part.
Please ensure that all spelling, artwork, colours and personalisation details are correct before completing your purchase. Our live product visualiser is provided to help you preview your design before placing your order.
Order Preview
Our live product visualiser allows you to preview your design before completing your purchase. It is the customer's responsibility to ensure that all text, spelling, colours and uploaded artwork are correct before placing an order. Once production has commenced, we cannot accept responsibility for errors that were visible in the preview at the time of ordering.
Changes to Your Order
If you need to make changes after placing your order, please contact us as soon as possible by email.
We will do our best to accommodate changes requested within 15 minutes of placing the order, or at any time before your order has been marked as dispatched. Once production has started, we cannot guarantee that amendments or cancellations will be possible.
Damaged, Faulty or Incorrect Products
If a product arrives damaged, faulty or incorrect, please email artwork@stika.co with your order number, a description of the problem and clear photographs showing the issue.
Where the product is confirmed to be damaged, faulty or supplied incorrectly, we will arrange an appropriate replacement or refund and cover any necessary return postage costs. We reserve the right to request the return of the original item where necessary.
Printing and Colour Variations
Whilst every effort is made to accurately reproduce colours and designs, slight variations in print colour, positioning and appearance may occur due to different materials, production methods and screen settings. These minor variations are not considered defects.
Artwork Responsibility
By placing an order, you confirm that you have the necessary rights or permission to use any logos, artwork, trademarks or images supplied for printing. Stika accepts no responsibility for copyright or intellectual property infringements arising from customer-provided artwork.
Contact Us
If you have any questions regarding your order or a return, please email artwork@stika.co. We are always happy to help and will work with you to resolve any genuine issues as quickly as possible.